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Protect your data and money

At times when we use e-mail, internet and social media much more for communication, information or entertainment, it is extremely important that we take care of the protection of personal data.

General recommendations

In addition to treating our clients’ data with extreme care and applying the highest security standards in business, we invite you to be aware of possible ways of abuse and prevent them from occurring by following our advice and recommendations.

Protect your data
Communication with the bank

Communication with the bank

Protect yourself from those who present themselves as Banca Intesa employees (online or over the phone) and ask you for information that can then be used by them in an unauthorized manner.

ATTENTION:

A third party can contact you by phone and request information from you such as username, password, PIN, payment card data (number combined with validity date), which can then be used in an unauthorized manner.

They can also contact you via email or SMS and ask for your confidential information. These messages are, graphically and substantively, very similar to those you use in communication with the bank or another institution, and aim to steal confidential and sensitive information from you and commit fraudulent financial transactions and fraud.

NOTE:

Bank representatives will never demand from you, via SMS, phone, email, social media or other types of communication, to enter or communicate security credentials (passwords and PINs for internet/mobile banking or payment cards).

Examples of attempted fraud

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BANCA INTESA COMMUNICATES VIA

TIPS

  • If you receive an e-mail, SMS of phone call from a person posing as a Banca Intesa employee who requests confidential information from you, such as username, password, PIN, payment card information (number combined with the validity date), immediately contact the Banca Intesa contact centre by calling 011/310 88 88 or the nearest branch.
  • All e-mail messages forwarded to you by Banca Intesa relating to financial data (e.g. statements, inflows, etc.), will be sent from mail@bancaintesa.rs and digitally signed.
  • We recommend that you not open e-mail messages from unknown senders and be particularly cautious if you receive a message from an alleged financial institution, government agency or another agency demanding information about your order, accounts or payment cards, or verification of order or credentials (username, password PIN), used to access the Bank’s digital banking services. Opening files from e-mail attachments or accessing links from suspicious e-mails can infect your computer with malicious software and give hackers complete control over the data.
  • We recommend that you never reply to suspicious e-mails and contact the sender via another communication channel (telephone, Viber, etc.) if you doubt its legitimacy.
  • Pay attention to the content of the message your receive – whether the sender's address is correct; whether phone numbers in the message are correct and correspond to the sender, whether there are typos and whether content of the message was translated using a translation service (e.g. Google translate); whether there are mistakes in the name of the bank/institution, whether the message contains ultimatums and warnings such as “If you do not do the required, your account/card/access to online banking will be blocked”, etc.; whether the message contains suspicious attachments and links you did not expect.
  • Enter the links for the Banca Intesa site and link for accessing the Online electronic banking in the markers (Bookmarks) of your internet browsers and access these websites via bookmarks, and never using links from suspicious e-mails.
  • Install antivirus and firewall software, as well as software for Spyware and Malware detection. Regularly update this software.
  • Regularly install and update your computer’s operating system and key applications.
  • Check your browser settings and select the minimum intermediate security level.
     
Using an insecure WiFi network

Using an insecure WiFi network

A wireless network (WiFi) may potentially provide an “open door” to your computer and allow data to be misused. For this reason, please comply with the following:

  • For access to the computer, social media, e-mail, internet portals, etc. create a “strong” password with as many characters as possible which include a combination with at least one capital letter, numbers and special characters. Wherever possible, use two-factor authentication (e.g. Gmail Two-Step Authentication).
  • Avoid using your name and date of birth, as well as your children’s or spouse’s, when creating a username and password.
  • We recommend that you never share your password with third parties, and that you change it periodically.
  • Avoid using automatic login aids, that store your username and password.
     
Using the Internet

Using the Internet

Using social engineering techniques, an unknown person can take over your digital identity; for that reason, it is important that you adhere to the following recommendations:

  • For access to the computer, social media, e-mail, internet portals, etc. create a “strong” password with as many characters as possible which include a combination with at least one capital letter, numbers and special characters. Wherever possible, use two-factor authentication (e.g. Gmail Two-Step Authentication).
  • Avoid using your name and date of birth, as well as your children’s or spouse’s, when creating a username and password.
  • We recommend that you never share your password with third parties, and that you change it periodically.
  • Avoid using automatic login aids, that store your username and password.
Using mobile apps

Using mobile apps

An unknown person may misuse your device data by unauthorized access to your phone. 

Please report to the Bank as soon as possible any loss, theft, misuse, change or termination of your mobile subscriber number or tablet through which you use the means of identification (authentication) and the Intesa Mobi mobile banking service.

Also, it is very important to:

  • Secure your mobile phone or tablet with an access code and activate the data encryption option on the device.
  • Avoid using unsafe WiFi networks, such as open and public WiFi networks, when accessing Intesa Online and Intesa Mobi services of electronic and mobile banking. Instead, if you are not within range of a secure WiFi network, we recommend that you use a mobile network to transfer data.
  • Install antimalware software on your mobile device.
  • Turn off Bluetooth and NFC when not in use.
Data loss on the computer

Data loss on the computer

Through the user’s negligence, malware (ransomware or cryptolocker) may be installed on the computer and encrypt all data on the computer, thus preventing the user from accessing it. To prevent this from happening, we recommend the following:

  • Install adequate security programs, antivirus and firewall software on your computer and update them regularly.
  • When you receive mail you did not expect, and the message contains a link or attachment, contact the sender via another communication channel if you doubt its legitimacy.
  • We recommend that you be cautious when downloading free programs, and to check their legitimacy and experiences of other users on the internet.
  • If you notice that an unknown file download has been initiated when visiting a website, stop the download process and leave the website.
  • Regularly back up data from your computer and store it in a location not accessible to the attacker (e.g. external hard drive).

 

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